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We deliver Australia-wide from Moorebank, NSW. Dry goods are sent with Sendle. Live fish and plants are sent by express courier early in the week, so they don’t sit in a depot over the weekend. Live plants and invertebrates can’t be sent to Western Australia or Tasmania. Free local pickup is available from our Moorebank store.
Full details: Shipping policy
Live fish and plants can’t be returned. If livestock arrives dead, send us a photo of it in the unopened bag on the day it arrives. If an item is faulty or we sent the wrong item, contact us with photos and proof of purchase and we’ll arrange a refund. Your rights under the Australian Consumer Law are not affected.
Full details: Refund policy
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